2015 LQM Conference – Speakers


Founder of CINERGY® Coaching, a division of Noble Solutions Inc.


Sheila Woodcock is the founder of QSE Consulting Inc, a firm filling a niche market relating to quality, standards and education. She is widely recognized as a quality management specialist, based on many years experience in health care, education, professional regulation and consulting. Professionally, she volunteers for Canadian Standards Association (CSA), Standards Council of Canada and heads the Canadian delegations to both the ISO /TC212 Clinical Laboratory Testing and In Vitro Diagnostic Test Systems and the new ISO/TC276 Biotechnology. Projects have taken her across Canada, to the Middle East, Japan, Malaysia, China and several African countries. Sheila is a faculty member for the POLQM certificate program. At home in Lunenburg NS, Sheila is a keen community volunteer for many local organizations.

Communications Specialist
BC Patient Safety & Learning System (BC PSLS)

Michelle joined BC PSLS in 2005 and has filled several key roles throughout the evolution of the system across the province. Today, as Communications Specialist, she oversees strategic communications and is the editor of the BC PSLS blog. She also manages the BC PSLS website, social media, stakeholder relations, Central Office operations, and serves as the main point of contact for internal and external clients.

Michelle completed her Master of Arts degree in Professional Communications from Royal Roads University in 2013. She has a long history with the Provincial Health Services Authority (PHSA). Prior to joining BC PSLS, she held positions of Quality Information Coordinator for the Quality, Safety & Risk Management department at Children’s & Women’s Health Centre of BC (C&W) and Executive Secretary for the Screening Mammography Program of BC head office at the BC Cancer Agency (Vancouver Centre, PHSA).

Laboratory Quality and Process Improvement Lead, Lower Mainland Laboratory Services.

A graduate of the Bachelor of Medical Laboratory Science Program at University of British Columbia, Sandra, is also an alumnus of the UBC Certificate Course in Laboratory Quality Management and holds certification as a Lean Green Belt Champion.  Prior to joining PHSA Lower Mainland Pathology and Laboratory Medicine in 2013 quality team, Sandra held positions as Quality System Analyst at BC Biomedical and Quality Resource Technologist at LifeLabs. As a member of the Lower Mainland Laboratory quality team, Sandra’s portfolio consists of BCCA and BCCDC Public Health Laboratory.  Her role consists of aligning the Quality Framework by using quality tools to drive quality and standardization, using improvement methodologies to drive mistake proofing of processes, and training staff on standard work and LEAN methodologies to engage staff and change culture.


Dr. Robert Martin has an extensive background in laboratory practice in both clinical and public health settings, including: directing and managing laboratories, addressing state and national policies governing the practice of laboratory medicine, and supporting laboratory capacity development in resource-limited countries. While at the Centers for Disease Control and Prevention (CDC) he served as executive director of CLIAC; the Federal Advisory Committee that, together with FDA and CMS, governs the practice of laboratory medicine in the United States. While at CDC, Dr. Martin also held the positions of Acting Director of the National Center for Public Health Informatics and Director of the Division of Laboratory Systems (DLS). As Director of DLS, he developed the International Laboratory Systems Branch to strengthen laboratory capacity both domestically and internationally. In this capacity Dr. Martin worked with the CDC Global AIDS Program, Department of Defense, World Bank, and World Health Organization in Africa, Southeast Asia and Central Asia to address strengthening of laboratory systems. Dr. Martin joined the International Training and Education Center for Health (I-TECH) in 2009 as Director of Informatics and Laboratory Systems Development. In this role, he provides leadership in directing assistance in laboratory capacity development to countries in Southeast Asia, Central Asia, the Southern Caucuses, and sub-Saharan Africa.


Dr. David Turgeon currently serves as Director of International Laboratory Accreditation for the International Laboratory Branch (ILB), Division of HIV/AIDS, and Center for Global Health at Centers for Disease Control and Prevention (CDC). He directs international laboratory accreditation programs in countries supported by the U.S. President's Emergency Plan for AIDS Relief (PEPFAR), including Africa, the Caribbean, and Southeast Asia. He advises the African Society for Laboratory Medicine to ensure medical and reference laboratories meet International Organization for Standardization (ISO) 15189 criteria. He also engages with Stepwise Laboratory Improvement Process Towards Accreditation (SLIPTA) to improve the quality of public health institutions and laboratories abroad. Dr. Turgeon and his team maintain the College of American Pathologists (CAP) accreditation program that guided ILB laboratories to achieve the highest standard of excellence to positively impact patient care. Prior to his appointment as Director of International Laboratory Accreditation, Dr. Turgeon served as Clinical Laboratory Improvement Amendments (CLIA) Laboratory Director, overseeing the delivery of quality laboratory services across all CDC diagnostic laboratories.

Dr. Turgeon is an American Board of Medical Microbiology (ABMM) certified Diplomat. He completed his fellowship at the University of Washington School of Medicine in Medical and Public Health Microbiology prior to his appointment at CDC. Dr. Turgeon obtained his doctoral degree in Pathology and Master of Medical Science in Clinical Microbiology from Emory University, and Master of Science in Management Science from Central Texas College. He received his Bachelor of Arts degree in Microbiology from the University of New Hampshire. More recently, he obtained a Master of Public Health in Prevention Science (Epidemiology) at Georgia State University.


Lenora is an Associate Professor in the School of Nursing at the University of Victoria. She is also the Associate Director of Undergraduate Programs and Director of the Institute for Studies and Innovation in Community University Engagement. Lenora has practiced as a Registered Nurse since 1984, in the fields of maternal-infant nursing, health authority and government administration, research and education. She is a member of the BC Health Quality Network and the BCPSQC Academic Health Quality Network.


Medical Laboratory Technologist currently working at Halton Healthcare in Oakville, Ontario.

She is one of three Technical Specialists in Transfusion Medicine at the Oakville site. Some of her additional duties include temporary back-fill for the Chemistry Team Leader prior to their move to a new Hospital December 13th of this year.

Virginia has Lean certification at both Yellow and Green Levels She recently obtained her Laboratory Quality Management Certificate from UBC this past June.


Dr. Jane Dickerson completed her post-doctoral training at the University of Washington where she was a clinical chemistry fellow in the department of Lab Medicine. As a faculty member at Seattle Children’s and the University of Washington Department of Lab Medicine, she focuses her research on the science of the delivery of care – improving processes to get the right test ordered (utilization management), performed (analysis of alternative matrices), and resulted (failure to retrieve) for the best patient care.


President  Laboratories Made Better! P.C.
Broomfield, Colorado, USA
Ms. Berte teaches laboratories how to implement a quality management system for improving patient safety, efficiency, and effectiveness, and for meeting accreditation requirements. She also teaches how to write better documents, design more effective staff training and competence assessment programs, and understand the cost of quality.

In addition to being an ASCP certified medical technologist, specialist in blood banking and diplomate in laboratory management, she is certified as a quality manager and quality auditor by the American Society for Quality.

Ms. Berte has published numerous articles, chapters, and books, has received many professional awards for her long-time contributions to laboratory quality management.



Daniel Taylor is a co-founder of Oneworld Accuracy, a social enterprise organization based in Vancouver.  Oneworld Accuracy, founded in 2000, helps countries start or improve national EQA - External Quality Assessment - programs.  Its mission is To Achieve Universal Testing Accuracy for Improved Healthcare for all People. Oneworld Accuracy has helped over 40 countries to date and last year launched an ambitious but achievable initiative called EQAfrica whose goal is to strengthen African healthcare through national, networked EQA.

Before Oneworld Accuracy, Daniel was a founder/CEO in a genomics startup in Palo Alto California, a PC and Mac software company in Los Angeles and a CAD design software company in Vancouver. Before that, he practiced law on Bay Street in Toronto and was VP, Development for a Toronto-based entertainment company.


Jennifer Won completed her PhD under the supervision of Dr. Torsten Nielsen at the Genetic Pathology Evaluation Centre. Her dissertation began as an investigation of novel diagnostic, prognostic and predictive biomarkers for hormone-receptor negative breast cancers, but evolved into a project focused on breast cancer biomarker clinical utility and quality assurance in hospital laboratories. Upon graduation, she kept pursuing these cancer-related quality assurance research interests and joined the team at the Canadian Immunohistochemistry Quality Control (cIQc), which is committed to systematically monitoring and improving the proficiency of immunohistochmical testing nationwide to ensure optimal cancer patient care and safety.


Working in partnership with senior University administration, heads and senior managers in academic and administrative departments, Bruce provides direction and leadership for the development, promotion and implementation of comprehensive occupational health and safety, research health and safety, and health and safety program management systems at UBC - Vancouver.  Bruce is also currently working with the International Federation of Biosafety Associations (IFBA) and is the Chair of the Certification Body.   IFBA offers a unique opportunity for biosafety professionals of different nations to coordinate and develop a global biosafety agenda aimed at international harmonization, sharing of information, development of common standards and collaboration in all aspects of biological safety. It's mission is to support and promote biosafety on a national and international level through collaboration among national and regional biosafety organizations worldwide.


Cliff Harvey is the Vice President, Planning, Facilities & Support Service at North York General Hospital. Previously he was the Senior Architect for the Ontario Ministry of Health and Long-Term Care, Canada’s largest provincial healthcare system. With over 20 years of experience, Cliff’s professional focus has been on health and wellness in the built environment and how these ideas translate into an environment of care. He has extensive knowledge and expertise in operational planning, design, and construction of health facilities as well as health systems planning.

Cliff has a Bachelor of Arts (B.A) specializing in Art and Architectural History from Carleton University, Ottawa; a professional degree in Architecture (B.Arch) from the University of Toronto, Toronto; and a Master’s of Science in Healthcare Quality (MSc(HQ)) from Queens University in Kingston, Ontario.

Cliff is a Fellow of the Royal Architectural Institute of Canada (RAIC), a member of the Ontario Association of Architects (OAA), Canadian Standards Association (CSA), International Union of Architects - Public Health Group (UIA-PHG), Canadian Healthcare Engineering Society (CHES), American Society of Healthcare Engineering (ASHE), and an International Associate of the American Institute of Architects (AIA).

Cliff is an advocate for the practice of design thinking and human-centered design to support the search for innovation in delivering quality health care services through smart capital investments.



Chair, Program Office for Laboratory Quality Management (POLQM)